1. Payment Methods

The payment methods currently available for your transaction will be displayed during checkout.

Availability may vary depending on:

• Your location.
• Currency.
• Device or browser.
• Payment-provider availability.
• Checkout configuration.

2. Currency

The currency applicable to the transaction will be displayed during checkout.

Please review the final amount before submitting payment.

3. Order Total

The total amount payable may include:

• Product subtotal.
• Shipping charges.
• Applicable taxes.
• Other charges displayed before payment.

4. Payment Authorization

Payment transactions may require authorization by a card issuer, bank, digital-wallet provider or other payment service.

An order may not proceed until payment authorization succeeds.

5. Card Payments

Where card payment is available, the card issuer may perform verification and security checks.

A card payment may be declined because of reasons including:

• Incorrect billing details.
• Insufficient funds or credit.
• Expired card information.
• Issuer fraud controls.
• Transaction limits.
• Authentication failure.

6. Digital Wallets and Other Payment Services

Where a digital wallet or other third-party payment service is available, the transaction may also be subject to the provider's own authentication and account requirements.

7. Payment Data

Payment credentials submitted through checkout are processed through the payment infrastructure made available for cervinna.com.

8. Secure Checkout

Technical safeguards may be used by the ecommerce platform and payment providers to protect transactions.

Payment providers may use encryption, fraud screening and authentication systems.

9. Pending Authorizations

A bank may temporarily show an authorization as pending even before a transaction has fully settled.

Pending authorizations may disappear automatically if a payment is not completed.

10. Duplicate Charges

If you believe you were charged more than once for the same transaction, contact Customer Support and provide the order number and non-sensitive transaction details.

Do not send full card information.

11. Failed or Declined Payments

If your payment is declined:

• Confirm that billing information is correct.
• Confirm that the payment method has not expired.
• Confirm that sufficient funds or credit are available.
• Contact the payment provider or card issuer if the problem continues.

12. Fraud Prevention

Transactions may be reviewed where fraud, unauthorized activity or payment abuse is reasonably suspected.

We may request additional information or cancel an order where reasonably necessary to protect customers and the store.

13. Pricing Errors

If an obvious technical pricing error occurs, we may correct the error or cancel the affected transaction where permitted by law.

14. Refund Method

Approved refunds are generally issued to the original payment method used for the purchase.

15. Refund Timing

Approved refunds are generally processed within approximately 5–10 business days after refund approval.

Your bank or payment provider may require additional time before the funds become visible in your account.

16. Chargebacks and Payment Disputes

If you believe there is a transaction problem, contacting Customer Support before initiating a payment dispute may allow us to review the matter directly.

This does not limit any lawful rights available through your payment provider.

17. Customer Security Responsibilities

Customers should protect their payment credentials and should not share account passwords or security codes with third parties.

18. Contact

Email: service@cervinna.com
Phone: +8618868073727
Customer Service Hours: 8:00 AM – 10:00 PM Daily