Terms and Conditions

Orders · Purchases · Store Transactions

Terms and Conditions

These Terms and Conditions govern purchases made through cervinna.com and explain the commercial terms that apply when an order is placed.

Last updated: September 30, 2026

1. Agreement

By submitting an order through cervinna.com, you agree to these Terms and Conditions together with the other policies applicable to the transaction.

2. Customer Information

You are responsible for providing accurate billing, shipping and contact information.

Incorrect or incomplete information may delay processing or delivery.

3. Eligibility to Purchase

By submitting an order, you confirm that you are legally able to enter into the transaction and are authorized to use the payment method provided.

4. Product Availability

Products are offered subject to availability.

Displaying a product on cervinna.com does not guarantee that inventory will remain available until an order has been processed.

5. Product Information

We make reasonable efforts to describe products accurately.

Minor differences in appearance may result from screen settings, photography, packaging changes or manufacturing variation.

6. Prices

Prices shown on cervinna.com may change from time to time.

The price applicable to a transaction is the price displayed during checkout, subject to correction of obvious technical or pricing errors where permitted by law.

7. Taxes and Charges

Where applicable, taxes, shipping costs or other charges will be displayed during checkout before the order is submitted.

8. Order Submission

Submitting an order creates a request to purchase the selected products.

Orders may remain subject to payment authorization, fraud review, stock availability and fulfillment checks.

9. Order Acceptance and Cancellation

We may refuse or cancel an order where reasonably necessary, including in circumstances involving:

Payment failure.
Suspected fraud.
Inventory error.
Obvious pricing error.
Unsupported shipping destination.
Incorrect or incomplete transaction information.

If payment has already been captured for an order that is later cancelled by us, an appropriate refund will be issued.

10. Order Changes

If you need to request an address change, item change or cancellation, contact us as soon as possible.

Changes cannot be guaranteed once fulfillment has progressed.

11. Shipping

Orders are shipped according to the Shipping Policy.

Delivery estimates are not guarantees unless expressly stated otherwise.

12. Tracking

Tracking information may be provided when available.

Carrier systems may require time after label creation before the first movement appears.

13. Customs and Import Charges

International orders may be subject to import duties, VAT, customs fees or similar charges imposed by the destination country.

Unless specifically included at checkout, these charges may remain the responsibility of the recipient.

14. Returns

Eligible returns are governed by the Return & Refund Policy.

Customers should contact Customer Support before returning merchandise.

The registered business address is not automatically the authorized return warehouse. Approved returns must follow the return instructions provided for the relevant order.

15. Refunds

Approved refunds are generally issued to the original payment method.

Refund processing and posting times are explained in the Return & Refund Policy and Payment & Security policy.

16. Customer Responsibility for Product Use

Customers are responsible for using products reasonably and in accordance with product information or instructions supplied with the item.

Damage caused by misuse, alteration or improper handling may affect eligibility for remedies to the extent permitted by law.

17. Errors and Corrections

We may correct typographical, technical or pricing errors that appear on the website.

18. Fraud and Abuse

Transactions may be reviewed where fraud, payment abuse or misuse is reasonably suspected.

19. Mandatory Consumer Rights

Nothing in these Terms and Conditions is intended to exclude or limit consumer rights that cannot lawfully be waived.

20. Limitation of Liability

To the extent permitted by applicable law, liability relating to a transaction will not exceed what may lawfully be limited under applicable requirements.

21. Force Majeure and Events Outside Reasonable Control

Delays may occur because of events outside reasonable control, including carrier disruption, customs delays, natural events, network interruptions or transportation restrictions.