Shipping Policy

Processing · Delivery · Tracking · Shipping Issues

Shipping Policy

This Shipping Policy explains how cervinna™ orders are processed, shipped and reviewed when a delivery issue occurs.

Last updated: September 30, 2026

1. Order Processing

Orders are prepared after payment and order details have been successfully received.

Processing time may vary depending on:

Order volume.
Inventory status.
Payment review.
Address verification.
Holidays.
Operational conditions.

2. Shipping Method

Available shipping methods are displayed where applicable during checkout.

3. Shipping Charges

Any applicable shipping charge will be displayed before the order is submitted.

A promotion or special shipping offer applies only when specifically displayed.

4. Delivery Estimates

Delivery estimates may appear at checkout, in order communications or in carrier tracking.

Unless expressly stated otherwise, estimates are not guaranteed delivery dates.

5. Events That May Affect Delivery

Delivery may be affected by:

Carrier network conditions.
Customs processing.
Weather.
Public holidays.
Regional transportation disruptions.
High parcel volumes.
Local delivery restrictions.

6. Tracking Information

Where tracking is available, shipment information may be provided after the parcel has been prepared or transferred to the logistics provider.

7. Tracking Activation

A tracking number may not show movement immediately.

Carrier systems sometimes require additional time after label creation before the first scan appears.

8. Tracking Gaps

A tracking record does not necessarily update at every stage of transportation.

A package may travel between facilities for several days before a new scan is recorded.

9. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address.

Please review:

Street information.
Apartment or unit number.
Postal code.
Recipient name.
Telephone information where requested.

10. Address Changes

If you notice an address error, contact us as soon as possible.

Changes cannot be guaranteed once fulfillment has begun.

11. Undeliverable Packages

If delivery fails because of incomplete or incorrect customer-provided address information, additional shipping or reshipping costs may apply depending on the circumstances.

12. Customs and Import Charges

International shipments may be subject to customs duties, VAT, import taxes, brokerage fees or other charges imposed by the destination country.

Unless checkout specifically indicates that such charges are included, they may be payable by the recipient.

13. Customs Delays

Customs clearance may create additional delivery time.

Customs processing is generally outside the direct control of cervinna™.

14. Package Marked Delivered

If tracking shows a shipment as delivered but you cannot locate it, first check:

The delivery location.
Household members.
Building reception.
Mailroom or parcel locker.
Other secure areas where the carrier may have placed the package.

If the package still cannot be located, contact Customer Support.

A “Delivered” tracking status does not automatically prevent review of a genuine delivery problem. Available shipment information will be considered together.

15. Lost Shipments

If a shipment appears lost, we may review carrier information and available shipment records.

Once non-delivery is confirmed, an appropriate resolution may include replacement or refund depending on the circumstances.

16. Damaged Packages

If a package arrives visibly damaged, contact us promptly.

Where reasonably possible, retain:

The outer packaging.
The shipping label.
The affected item.
Internal protective packaging.

Photographs may help us review the claim.

17. Shipping Damage Resolution

Where damage is confirmed to have occurred before delivery, an appropriate resolution may include replacement, refund or a no-cost return arrangement.

18. Returned-to-Sender Shipments

If a parcel is returned to the logistics facility because of failed delivery, refusal or incorrect address information, we will review the circumstances before determining the available resolution.